The chatbot revolution has landed on our planet. The bots allow you effective customer management by answering questions, giving personalized suggestions, creating a complete funnel and much more. To get you two examples of all: have you ever ordered something from the app to Starbucks? If you did, you will have noticed that a chatbot is taking care of your order. It responds to your requests and lets you know when your order is ready.
The same thing was done by Pizza Hut, the international American pizzeria chain, which thanks to Facebook Messenger allows you to quickly order your pizza as well as suggest the offers of the moment that you can find at discounted prices.
The chatbot allow you to automate the most repetitive and simple to complex processes through the use of texts or a prerecorded voice, reducing the time required to carry them out and improving the efficiency of customer service.
Chatbot platforms allow you to manage customers more efficiently
As we have seen, chatbots allow you to have more efficient customer management, creating a sort of sales funnel and customer assistance in a more engaging and interactive way than normal email marketing. To create one yourself you should be a programmer rather than an expert.
Fortunately, some companies that have created platforms, some of which are free and others that pay, help us to create our own autoresponder program. They have in common very simple to use interfaces that will allow you to create your bot in no time.
Just as CMS were for websites, these platforms allow you to create and customize your bot even if you have no programming knowledge. We want to present you 10, which we believe are currently the best on the market.
The 10 chatbot platforms for excellent customer management
The simplest to use, completely free up to 100,000 conversations per month, excellent during startup. It allows you to create your working bot on Facebook Messenger where you can upload new content and make your users interact with you thanks to multiple answers they can choose on screen. Artificial intelligence does the rest, recognizing the answer and carrying on the conversation so that the user interacts with the page as much as possible.
Another platform is Botsify. This also allows you to create your bot in a simple way with its drag and drop interface, which can be integrated into the website, on Facebook Messenger and on Slack. The most interesting feature of Botsify is the possibility of human intervention instead of the bot when the conversation becomes difficult to manage for artificial intelligence. Change that is not noticed at all by the user who is using it.
Another totally free platform, with the possibility of switching to the paid version is Landbot.io. A tool with which you can create bots that interact interactively with users to generate leads. Even this very intuitive, allows you to create your automation with a simple drag and drop interface, without requiring a single line of code from you. The nice thing about this application is that it allows you to publish your bot in many different formats including landing pages , site integration, pop ups and on multiple mobile channels such as Facebook Messenger and WhatsApp .
More than for customer management, collect chat is designed for marketers and business managers who make their work convert visitors into customers. It is connected to your website and recognizes the browsing habits of each user, personalizing the conversation. Also easily created thanks to the drag and drop templates, Collect.Chat allows you to integrate hundreds of apps with your bot thanks to Zapier. Already big companies like AirBnb are using this platform in order to be in contact with their customers 24 hours a day.
TARS is one of the most reliable platforms on the market. Already used by many companies, including the giant of DHL shipments , TARS adds to the conversation characteristics of the bot, endless indications on users’ shopping and browsing habits . As with many other solutions, TARS can also be integrated with your AdWords ads, allowing the customer who clicks on your ad to land directly on the chatbot instead of on a static landing page.
Anyone who does marketing will have come across the HubSpot website, a veritable mine of information and tools for marketers, at least once. Already the creator of one of the best CRMs on the market, the Massachusetts giant could not miss the appointment with the chatbottrend. The tool chatbot of HubSpot is sold as a supplement to the most famous CRM at a cost of $ 150 per month, for a marketing service to 360 °.
One of the first platforms chatbot artificial intelligence, Pandorabots is probably a pioneer in this area. Visiting the main page of the website, we can see how more than 300,000 chatbots are created with over 6 million communications managed. Pandorabots is also the author of the creation of the famous Mitsukuchatbot, the bot of a little girl in 3D that interacts with the user. Already many American Fortune 500 companies rely on this service that allows them to create bots for your site, apps and the most popular messaging platforms including Twitter and Telegram. The service is free up to 1000 messages per month for startups, an intermediate service for 2.5 cents per message and a personalized service for companies.
8) Bold 360
With Bold 360 we enter the world of customizable platforms. The platform gives you specific advice on the best way for you to engage and manage your customers effectively. Thanks to the amount of data collected, it directs the customer towards the best products and services indicated for him. Bold 360 is totally customizable because it is born with an open-source API , which means that if you have a programmer in your team you can develop virtually any integration or funnel you want.
Chatbot is part of one of those two most complete solutions currently on the market. Easily integrated but also usable as a stand-alone solution, Chatbot is used by giants of the caliber of Adidas, Boston University, Zion , etc, as you can see on the main page. It is a smart chatbot: it responds sensibly and contextualized to users’ questions, providing you with valuable information about users and, above all, it is able to automatically contact a human specialist if it cannot find the solution to the problem.
Dialogflow is the chatbot with more intelligent and sophisticated AI on the market. Purchased by Google in 2016, it has been enhanced with Google’s search tools and browsing habits (which has the largest existing archive). The most interesting thing, unimaginable in itself until a few years ago, is that Dialogflow can recognize human expressions and contextualize conversations. If your product or service is very niche, Dialogflow is by far the most recommended option: you can create unique contexts and manage virtually an unlimited number of requests and provide answers, without having to know any programming language.
Customer management in 2019 is easier than ever. There are tools that automate almost all business processes. And chatbots are certainly one of those with the highest growth potential. The ones we have proposed to you in this post are those that we consider to be among the best that currently exists. Choose the one that suits you according to the needs of your business. However, with the Deputy app, you not only get to roster your call center staff, but also the overall business management. Currently, it is one of the most sought business solutions used by multinationals.